Informativa sui rimborsi

We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange, you can send an e-mail to askmogi@mogicaffe.it indicating the number of the order you would like to return.

Please make sure the product(s) are still in its original condition and placed back in its protective packaging and then returned within 30 (thirty) days for items purchased at full price and 14 (fourteen) days for discounted items. You have a legal obligation to take reasonable care of the Products while they are in your possession. We may have a right of action against you for compensation and no refund will be granted:

(a) if there is evidence that the Products have been already used (open, consume, damage);

(b) if the Products do not have their attached tags;

(c) if part of the Products or accessories, are missing;

(d) if packing materials are missing.

If you return the product(s) because you claim that the product is defective, we will examine the returned product(s) and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 2 (two) months of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Product returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. The cost of sending the item to you in first instance, will be refunded to you only in case such Product was not included in a multiple order.

Due to customs restrictions, all returns must be shipped from the same Country they were purchased from.

 

Once your package reaches the warehouse, please allow 7 (seven) business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed above, the package will be sent back to you. When your return has been accepted, your refund will be issued on the same payment method used for the purchase and you will receive a confirmation email. In the event that it is not possible to refund the money as above, the refund will be made by bank transfer, to the coordinates indicated by you.