Shipping times and costs
The purchased product(s) shall be delivered by a courier service selected by MOGI Caffè S.B.R.L. (Bartolini in Italy; FedeEx in Europe; DHL in the rest of the world). The product(s) will be delivered on working days (thus excluding Saturdays, Sundays and local or national holidays) within a maximum of 7 (seven) working days from the date of the Order Confirmation (except that a force majeure event or unforeseeable circumstance occurs). Please note that once you have placed an order, it is no longer possible to modify your shipping address. Please contact our Customer Service if you have any questions about your order.
In case the delivery has not occurred within the above indicated term, you can contact us by sending an e-mail to the e-mail address firstname.lastname@example.org, providing MOGI Caffè S.B.R.L. with a further 7 (seven) working days term (or such additional period of time – if any – as may be required by the relevant applicable law, or reasonable in the circumstances) to deliver the product(s), provided that, in case of failure to comply with such term, you are be entitled to repudiate the contract and MOGI Caffè S.B.R.L., shall, without undue delay, reimburse all sums paid under the contract.
Shipments are free of charge in Italy and Germany. Shipping costs amount to € 15.00 to all other countries where shipping is available.
Product delivery and integrity
At the time of delivery of the order, we invite you to check the correctness of the documentation and verify its integrity: any damages to the packaging and/or the product(s), or discrepancies in the addressee references or documentation must be immediately indicated in writing to the courier’s delivery note. Except to the extent permitted under applicable laws, once the courier’s document has been signed and you haven’t raised any objection, you may not make any objection to the exterior characteristics of the delivered parcel provided that you are entitled to subsequently raise objections in relation to the any other features related to the product(s) in accordance with the conditions set forth in the following return conditions.
The risk of loss of or damage to the Products shall pass to you when you (or a third party indicated by you and other than the carrier) have acquired the physical possession of the product.
Lack of conformity
If a product sold has manufacturing defects or in any case of alleged lack of conformity of the product(s) sold by MOGI Caffè S.B.R.L., it is necessary to notify us of the defect or lack of conformity by sending an e-mail to email@example.com and attaching a photo relating to the non-compliance.
The legal guarantees established by Articles 129, 130 and 132 of the Consumer Code as defined below, apply to the sale of the product(s). Under these Articles, you have the right, free of charge, to get the product(s) repaired (or replaced) within the limits provided by the law, or, in case of failure of one of the remedies above (according to Article 130, para 7, of the Consumers Code), to have an appropriate reduction in the price of the product(s), or the contract cancelled. You lose these rights if you fail to notify MOGI Caffè S.B.R.L. of the lack of conformity within 2 (two) months from the date on which you detected such lack of conformity. In any event, actions intended to assert a lack of conformity not maliciously concealed by MOGI Caffè S.B.R.L. shall automatically lapse 26 (twenty-six) months after the delivery of the product(s). Delivery costs for returning the product(s) to be repaired or replaced under this clause, shall be borne by MOGI Caffè S.B.R.L., as well as any costs related to the delivery to you of the repaired or replacing product(s).
Right of withdrawal
You may cancel a contract for a Product at any time within 30 (thirty) calendar days for product(s) purchased at full price and within 14 (fourteen) calendar days for discounted product(s), beginning on the day after you received the relevant product(s) (the Cancellation Period). In this case, you will receive a full refund of the price paid for the product(s) in accordance with our refunds policy (described below). To cancel a contract, you must inform us in writing an e-mail to firstname.lastname@example.org within the Cancellation Period.